LibQUAL+® is a rigorously tested web-based survey created by the Association of Research Libraries that helps libraries assess and improve library services, change organizational culture, and market the library.
The PCOM Library administered surveys in 2004, 2007, and 2012. Why? To communicate with users and solicit direct feedback, to measure and report performance, to monitor change longitudinally, to measure effects of change on users perceptions, and to gather data on which to base action plans for future services and resource development.
LibQUAL+® is all about users' expectations. What are users' minimum and desired levels of service? Where do library services and resources fit on that scale of user expectations?
For information on the development, validation, and utilization of the survey, visit the LibQUAL+® website.