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Virtual Access - Troubleshooting

This guide will help you gain access to all of PCOM Library's virtual resources.

Virtual Access Troubleshooting

Are you having trouble accessing library resources? Heres's a few troubleshooting best practices:

  • Make sure that you are accessing the resource through the PCOM Library website. If the vendor cannot verify that you are a member of PCOM, you will hit a paywall (a screen asking you to pay to access the resource).
  • Try accessing the article using a different search tool (for example, if OneSearch+ does not work, try Pubmed).
  • Trying clearing your cache and cookies.
  • Try accessing the resource on a different browser
  • Contact us with any questions or other issues that these suggestions don't fix


If you come across an EBSCO message when trying to access databases or articles like the one below, always click the Open Athens Login.


Guide Information

Last Updated: Jul 22, 2024 10:37 AM